Southernhay House SurgeryTel: 01392 211266
Whipton BranchTel: 01392 211266
Patients new to this service are required to bring photo ID (such as a drivers licence or passport) to the reception. We can then issue you with a user name and password and A Guide to Ordering Your Repeat Prescription Online
This link will take you directly to the Systmonline login page (Please note that it can take up to an hour after your username and password have been generated for you to be able to log in)
You can also order prescriptions from your printed repeat prescription slip. To re-order simply do one of the following:
Please note, to avoid errors, we do not take prescription requests over the telephone.
Some pharmacies collect prescriptions from Southernhay House & Whipton Branch Surgery. Please speak with your local pharmacy to find out if they have this arrangement.
The Electronic Prescription Service (EPS) sends electronic prescriptions from GP surgeries to pharmacies. Eventually EPS will remove the need for most paper prescriptions.
Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Are you entitled to free NHS prescriptions?
NHS Prescription Charges
NHS Help with Health Costs
If you would like to order your prescriptions online please ask at reception for a username, password and details of how to log on to the SystmOnline website. Please note you will be asked to provide proof of ID. You will be given a user guide to get you started or you can download it here. Patient User Guide
SystmOnline is available to patients as an App for iPhones, iPads and other Apple devices running the iOS operating system. The app is listed on the App Store and is free to download. To download the app, search for "SystmOnline" in the app store.
Patients can use their existing SystmOnline login details to access the online services offered by your organisation via the app.
Frequently Asked Questions
How much does the App cost?
The SystmOnline App is free to download and use
Where can patients download the App?
The App can be downloaded for free from the App Store
What devices are supported?
The App can be downloaded on any Apple device running the iOS operating system
Can patient use the SystmOnline abroad?
No. The Systmonline service can only be accessed from within the UK.
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