Southernhay House SurgeryTel: 01392 211266
Whipton BranchTel: 01392 211266
You can order prescriptions for medicines that you take regularly if your doctor has given you a printed repeat prescription slip. To re-order simply do one of the following:
Alternatively you can order your prescription online. Patients new to this service are required to bring photo ID (such as a drivers licence or passport) to the reception. We can then issue you with a user name and password and A Guide to Ordering Your Repeat Prescription Online
This link will take you directly to the Systmonline login page (Please note that it can take up to an hour after your username and password have been generated for you to be able to log in)
Please note, to avoid errors, we do not take prescription requests over the telephone.
Whipton Branch Surgery - The following pharmacies collect prescriptions from the branch surgery; Day Lewis Whipton, Day Lewis Beacon Lane, Sainsburys Pinhoe, Boots Mount Pleasant, Boots High Street, Boots Exe Bridge, Superdrug Guildhall, Pinhoe Pharmacy, Lidl Co-op. Patients can leave a request form there and then collect the medication from these pharmacies.
Southernhay House Surgery - The following pharmacies collect prescriptions from our main surgery and will also deliver medicines within Exeter if necessary; Lloyds Sidwell Street, Lloyds Magdalen Road, Lloyds Heavitree, Sainsburys Guildhall, Tesco, Boots High Street and Exe Bridge, St Leonards pharmacy and Superdrug Guildhall.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please ask at reception for a username, password and details on how to log on to the SystmOnline
website. Please note you will be asked to provide proof of ID. You will be given a user guide to get you started or you can download it here. Patient User Guide
SystmOnline is now available to patients as an App for iPhones, iPads and other Apple devices running the iOS operating system. The app is listed on the App Store and is free to download. To download the app, search for "SystmOnline" in the app store.
Patients can use their existing SystmOnline login details to access the online services offered by your organisation via the app.
Frequently Asked Questions
How much does the App cost?
The SystmOnline App is free to download and use
Where can patients download the App?
The App can be downloaded for free from the App Store
What devices are supported?
The App can be downloaded on any Apple device running the iOS operating system
Can patient use the SystmOnline abroad?
No. The Systmonline service can only be accessed from within the UK.
Why not also sign up for our text messaging service to receive free apointment confirmation and reminders? You will need to complete a consent form which you can print here. Text Message Consent Form
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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