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Telephone Systemtelephone_brown

In January 2013, we had a new telephone system installed. This means that you will only need one telephone number to contact either Southernhay House Surgery or Whipton Branch Surgery. 01392 211266

The new telephone system will have an automated service with 6 options available:

Option 1. Appointments. Select to make, cancel or amend an appointment

Option 2. Prescription Queries Select for any queries you have regarding your prescription.Please note that you cannot order your prescription over the telephone but this service is available online. Please ask at reception for details

Option 3. Results. Select to collect your test results. Please only select this option after 14:00

Option 4. Administration Team. Select for any queries regarding a medical report/form, referral queries (eg: Choose & Book) or access to copies of medical records

Option 5. General Enquiries. Select for general queries, eg: medical certificate (sick notes), to leave a message for a clinician or any other query not covered in options 1-4

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